Privacy Policy

At New Road Heights, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.newroadheights.com , interact with our services, or engage with us through any digital or physical channel.

1.1 Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, address, and any other information you voluntarily provide when contacting us, subscribing to newsletters, or inquiring about our properties.
  • Usage Data: IP address, browser type, operating system, pages visited, time spent on site, referring URLs, and other usage patterns collected via cookies and analytics tools.
  • Inquiry & Transaction Data: Details of your property interests, site visit requests, or any communications with our sales team.
  • Technical Data: Device information and browsing activity collected through cookies and similar tracking technologies.

1.2 How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries and provide customer support.
  • To send updates about our projects, promotions, or newsletters (if you’ve opted in).
  • To improve our website, services, and user experience.
  • To conduct internal analytics and business planning.
  • To comply with legal and regulatory obligations in Nepal.

1.3 Legal Basis for Processing (GDPR-Ready)

Where applicable, we process your data based on:

  • Your consent (e.g., newsletter subscription).
  • Legitimate interest (e.g., improving website functionality).
  • Fulfillment of a contractual or pre-contractual obligation (e.g., responding to a property inquiry).

You may withdraw consent at any time by contacting us or using the unsubscribe link in emails.

1.4 Data Sharing & Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Trusted service providers (e.g., website hosting, email marketing, CRM tools).
  • Legal or regulatory authorities if required by law in Nepal.
  • Affiliated companies within our group for internal administrative purposes.

All third parties are required to maintain appropriate security and confidentiality.

1.5 Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include secure servers, encryption, and access controls. However, no method of transmission over the internet is 100% secure.

1.6 Data Retention

We retain your personal information only as long as necessary:

  • For active inquiries: up to 3 years unless further consent is given.
  • For marketing: until you unsubscribe or withdraw consent.
  • As required by applicable laws in Nepal.

1.7 Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Request data portability.
  • Withdraw consent.

To exercise these rights, contact us at the details above.

1.8 Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

1.9 Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

1.10 Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

1.11 Contact Us

For privacy-related questions, complaints, or requests, please contact:

Website: https://www.newroadheights.com

New Road Heights
Head Office: Bhagawati Marg, Naxal, Kathmandu 44600, Nepal
Phone: +977-9705018100
Email: info@newroadheights.com